Profile
How we address you, and where portal email goes.
Settings
Make it yours.
Appearance, notifications, users, and security — all per-user, all reversible
Settings
Personalize the portal, manage your team, and tighten security. Everything here is scoped to your organization.
Company
Your logo shows next to your company name across the portal, for everyone on your team.
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PNG, JPG, or WebP, under 500 KB. A square logo (at least 128 × 128 px) on a plain or see-through background works best. It shows small, about 28 px, so a simple mark reads better than a wide wordmark.
Only an admin on your team can change the logo.
Sign-in & security
How you prove it's you, and where you're signed in.
Two-step sign-in
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Passkeys, authenticator app, and password
Add a passkey (Face ID, Touch ID, Windows Hello), replace your authenticator, or change your password.
Signed-in browsers
| Browser | Last active |
|---|---|
| Checking… | |
Lost a phone or used a shared computer? This signs you out of every browser, this one too. You'll sign in again here.
Notifications
Choose which notices you get.
Update heads-up
The day before we install updates on your computers
Update results
What was installed, and anything that needs a restart
You're not on the update notice list. Ask an admin or support if you'd like to be.
New invoices
Each new invoice by email. Someone on your team must still get them.
Ticket replies are always emailed for now. A switch for those is on the way.
People
Who on your team uses the portal, and what they can do.
| Person | Role | Access | Last sign-in | Actions |
|---|---|---|---|---|
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Admin: everything, including billing and roles. Member: tickets, devices, and files. Read-only: can look, can't change or buy anything.
To add someone, email support@rainier-it.com. Invites from here are coming soon.
Audit log
Who on your team did what in the portal, for your own records. Only admins see this.
| When | Who | What | Details | IP address |
|---|---|---|---|---|
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Times are Pacific. The download has up to 5,000 rows for the person and period you picked, with times in UTC.
Appearance
Pick the look and feel that suits you. Each user on your team can pick their own — your choice doesn't affect anyone else.
Supabase
Calm Glass
Pierce County
Superhuman
Stripe
Linear
Dark mode
Switch the entire portal to a dark color scheme. Follows your system setting by default.