AI Support Engineer

Need a hand? Just ask.

Online · trained on your environment · ~3 second response · free for clients

AI Support Engineer

Your free L1 IT engineer. Trained on every Rainier IT runbook, your tickets, your devices, and your billing — and able to open tickets on your behalf when something needs human hands.

Conversation

5 questions left in this chat Online

Percival · L1 Engineer

Hi! I'm Percival, your AI assistant. I can answer questions about your tickets, devices, billing, and our service. I can also open a ticket for you and escalate to a human when something needs hands-on work. What's going on?

What I can help with

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